Refund policy

Refund & Return Policy – Snick Basement

At Snick Basement, your satisfaction is our top priority. If something isn’t quite right with your order, we're here to make it right with a simple and transparent return process.

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🛍️ Eligible Return Reasons

You are eligible to request a return or refund if:

The item arrived damaged or defective

The received item is not true to the listed size guide

You received an incorrect product (wrong color, model, or size)

 

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📦 Return Conditions

To be eligible for a return:

Your request must be made within 7 days of receiving your item.

The product must be unused, unworn, and returned in original packaging with tags intact.

You must provide photo or video proof of the issue (e.g., damaged item or incorrect size).

 

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💳 Refund Process

Once your return is approved and we receive the item, we will inspect it and process your refund.

Full refunds will be issued to the original payment method.

Please allow 5–7 business days for the refund to appear in your account after inspection.

 

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📧 How to Request a Return

Contact our support team with your order details and issue description:

Email: support@snickbasement.com

WhatsApp: +44-7903-553856

Make sure to include:

Your order number

A short description of the problem

Photos or videos clearly showing the issue

 

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⚠️ Important Notes

We do not accept returns for:

Change of mind

Incorrect size ordered by the customer (unless size differs from our guide)

Snick Basement reserves the right to reject any returns that do not comply with this policy.